This Warranty & Service Policy (“Policy”) governs the terms and conditions related to warranty coverage and after-sales service for products purchased from Light Perfect Trading LLC (“Light Perfect,” “we,” “our,” or “us”). By purchasing a product from Light Perfect, you agree to the terms outlined in this Policy.

Warranty Coverage

  • 2.1 All products sold by Light Perfect are covered under the manufacturer’s warranty, which protects against defects in material and workmanship under normal use.
  • 2.2 The warranty period varies by product category and begins on the date of purchase as indicated on the invoice.
  • 2.3 Warranty coverage includes:
    • Repair or replacement of defective parts or products (at our discretion).
    • Services performed only by authorized technicians.

Conditions for Warranty Validity

To be eligible for warranty service:

  • The product must have been purchased from Light Perfect or an authorized dealer.
  • The original proof of purchase (invoice) must be provided.
  • The product must have been used in accordance with the manufacturer’s guidelines.

Exclusions and Limitations

The warranty does not cover the following:

  • Physical damage, accidental damage, or misuse of the product.
  • Damage caused by power fluctuations, natural disasters, or unauthorized modifications.
  • Normal wear and tear, consumables, or accessories.
  • Products repaired by unauthorized service providers.
  • Any damage resulting from failure to follow operating instructions.

Warranty Claim Process

To claim warranty service, customers must:

  • Contact our support team via phone or email.
  • Provide the original invoice and details of the product and issue.
  • Deliver the product to our service center or arrange for pickup (charges may apply for transportation).
  • Allow a reasonable period for inspection, repair, or replacement.

Service and Repair Process

  • Products covered under warranty will be repaired or replaced at no additional cost, provided the issue falls under the warranty terms.
  • For non-warranty repairs, customers will be provided with an estimate before service begins.

Turnaround Time

Warranty service timelines depend on product type and availability of spare parts. Customers will be informed of the estimated timeline upon inspection.

Limitation of Liability

Light Perfect shall not be liable for:

  • Any indirect, incidental, or consequential damages resulting from product failure.
  • Loss of data, profit, or other intangible losses due to malfunction.
  • Any delay in service caused by factors beyond our control.

Customer Support

For warranty claims or service inquiries, please contact:

  • Phone: +971 56 704 8458 | +971 54 514 5396 | +971 50 634 0242
  • Email: info@perfectbazzar.com

Governing Law

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.